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Our Dynamic Customer Service Team

25 June 2019

Tell us what makes the Universal brand and service benchmark so good?

Universal Homes is one of New Zealand’s most trusted and experienced builders and is one of the largest residential builders in Auckland. We are currently celebrating 60 years of building thousands of quality, outstanding value homes to homeowners in New Zealand. We know it takes years to establish a reputation as solid and reliable as Universal Homes and we are proud of our history and commitment to continued innovation, design excellence, value for money and future proof building solutions. Universal offers a 10 Year Master Build Guarantee on all its homes and have NO progress payments.

We call our ground-breaking process for delivering quality designer homes of outstanding value - 'The Living Difference'. Our proven systems and solutions deliver on our vision time and time again, for customer after customer, year after year, within some of the most exciting new communities being developed across the wider Auckland region and beyond.

We trust that you, your friends and family will be impressed with our homes, their exceptional value, outstanding quality, future proof features, innovative designs, exciting choice of materials, and their exterior and interior good looks; everything that goes to make up the Universal Living Difference and combines to make a home that you will be proud to call your own for many years to come.

This is reiterated with Universal Homes Ltd recently becoming a finalist in the NZIA 2019 Auckland Architecture Awards, as well as many other awards over the years. Superbly designed by Construkt Associates and built by Universal, winning in the Housing Multi-Unit in Hobsonville Point (BA29, Lots 26-29). Also, most recently, in 2018 winning the Registered Master Builders House of the Year Silver Award for our Huapai Showhome, and the Bronze Award for our Poaka Road, Hobsonville Point Showhome. We are also the key builder partner at Hobsonville Point and a major provider of new homes across Auckland.

What customer experience can the public expect?

We are here to help our clients through the exciting stage of buying a new home. We provide regular construction updates on how the build is progressing. We feel that updating our clients is a very important part of this process – due to health and safety reasons, clients are not able to gain access to their property, so by providing them with updates they are able to still monitor the progress of their home if purchased before completion.

What testimonials come in from customers?

We are very grateful to receive some lovely comments and feedback from our customers. Not only from them directly, but also via our new home consultants and project managers. We really appreciate their contact and knowing the effort we are putting in is being recognised and acknowledged. We always aim to resolve or answer any issues or questions that may arise as soon as possible, and we can often prevent a situation arising with our close working relationship with the construction department. Some things like delays in builds etc. due to weather or extreme situations are out of our control but by notifying clients first-hand, saves possible problems further down the line, and keeps the client in the loop.

In your opinion why do customers engage with the brand and why do you get such positive feedback?

Universal Homes have made it easy for clients to move into their dream home in ideal locations. Through years of market experience and local knowledge, Universal Homes have positioned properties in some of the most sought after and up and coming destinations.

Lifestyle, convenience, and community are all a part of experiencing ‘the Living Difference’ in your chosen locale. “We don’t just build you a home, we help to build you a lifestyle”, says Mandy, one of our customer service team.

What makes the public so passionate about Universal Homes?

Our clients know Universal will sort out any issues if they arise. We’ve been in the business of building houses for 60 years now and are stronger than ever. We have a designated maintenance department who do pre-inspections before the client goes onsite to complete their owner’s inspection. A few years ago, Universal implemented an app which scores the house and project managers on how well they are delivering each home. This also includes outstanding items from the snag list., before the inspection even happens. So fewer and fewer items need to be attended to from the owner’s inspection. The maintenance department also deal with all maintenance issues once the client takes possession of their new home. So, we don’t just walk away once the keys are handed over.

What warranties do Universal Homes provide to new home buyers?

We are proud to offer an industry leading 10 Year Master Build Guarantee on our homes. Along with the usual manufacture’s warranties. With 60 years under our toolbelt, we know we are doing things right.

Our New Home Consultants across all our Estates are always happy to answer any questions people have. Buying a new home is one of the bigger decisions people have in life, and we aim to make it as easy and stress free as possible. We have a great company culture, and welcome all visitors across any of our Showhome locations or view online www.universalhomes.co.nz

Click here to download a copy of The Westerly.

  • Flexible Deposit Options Available
  • 工程期零付款
  • 10年质保(Master Build)
  • 完备省心方案
  • 60年筑房经验