Universal Homes Limited Privacy Notice
This privacy notice sets out how Universal Homes Limited (“we”, “us”, or “Universal Homes”) collect, use, and disclose information collected through use of our website www.universalhomes.co.nz (and any other sites we own and operate) and digital platforms (the “Platforms”) or our services and in any other interactions with you.
We may also collect, use, and disclose information to the extent applicable law does not prohibit it.
1. What kind of Information do we collect?
Information we collect may include personal information about you. The personal information we collect may include your name, address, email address, telephone number and information on your use of our services. In respect of our current or potential suppliers and contractors we may also collect professional details of directors and partners, job positions and relevant education and qualifications of key staff and previous jobs and projects.
2. Collection of Information
The information collected by us may include personal information:
a. communicated to us via email, LiveChat, telephone (including our call centre or customer service line), SMS or social media;
b. provided by you through completing one of our forms, such as a customer registration or credit application or pre-qualification form for consultants, suppliers and contractors;
c. provided by you when you request certain products, samples, or services from us;
d. provided by you through registering an account on the Platforms, submitting an online form, request for information, survey or application through the Platforms or otherwise submitting information to us through the Platforms or post or upload to the Platforms; or
e. provided to us by you through any other method (including, without limitation, meetings, correspondence, and discussions);
f. relating to interactions and transactions you carry out on, or through, the Platforms;
g. through tracking your use of the Platforms, including the content you access and any services you utilise, and information collected through automated technology as further detailed below.
We may monitor and record phone calls for quality control or staff training purposes and other purposes related to the purpose for your call. We will let you know at the time of the call if a call is to be recorded.
You may provide information to be published or displayed (“posted”) on public areas of the Platforms, or transmitted to other users of the Platforms or third parties (collectively “User Contributions”). If you use any feature on the Platforms, be aware that any personally identifiable information you submit there can be viewed and used by other Platforms users. Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of those with whom you may choose to share your User Contributions.
3. Consequences for failure to provide
You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with the goods and services you have requested or access to the Platforms or certain parts of the Platforms or you may not be able to fully utilise all of our products and services.
4. Automatic Data Collection Technologies
As you navigate through and interact with the Platforms, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. Some of this information may be linked to you personally. This information helps our Platforms function correctly, helps us understand the needs of our users and may be used for the other purposes set out in this privacy notice. Examples of this information include:
a. website related traffic data, location data, logs, and other communication data;
b. data related to your use of the Platforms. This includes the pages you visit, the resources and services that you access; the time you spend on each page, the date and time of your visit, referring pages (pages you came from or go to), and statistical and other aggregated data derived from your use of the Platforms;
c. information about your device, computer, and network connection, including your IP address, operating system, hardware version and browser type; and
d. if you allow our Platforms to deliver content based on your location (for example by enabling this feature on your mobile device) we may collect location data (such as through GPS, Bluetooth, or Wi-Fi signals) including for the automated delivery of relevant content and advertising to you.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g., logging in), to track site usage (e.g., analytics), to store your user settings (e.g., time zone, notification preferences), and to personalise your content (e.g., advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (i.e… third parties) are called “third-party cookies” and can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify, and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced, or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.
Third-party cookies on our site
Our third-party privacy promise
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
How you can control or opt out of cookies
If you browse websites from multiple devices, you may need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.